Terms of sale

Terms of Sale

Last Updated: August 2026

These Terms of Sale ("Terms") apply to all purchases of KuKirin products made through the official KuKirin online store.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms of Sale.

These Terms establish the rights and obligations between KuKirin ("we", "us", "our") and the customer ("you", "your") regarding the purchase and sale of our products.

1. Seller Information

The products available on this website are sold by:

Company Name:
Outdoor electric riding tools

Registered Address:
149 avenue du Maine 75014 Paris,France

Company Registration Number:
989790241

VAT Number:
FR42989790241

Customer Service Email:
kukirin_escooter@outlook.com

2. Scope of Sale

KuKirin sells electric scooters, accessories, spare parts, and related products through this online store.

These Terms of Sale apply to all customers purchasing products from our website, including customers located within the European Union.

Certain products may be subject to specific product information, warranty terms, or usage requirements.

3. Product Information

We make every effort to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

  • Product images may differ slightly from actual products due to screen settings.

  • Product specifications may be updated due to product improvements.

  • Packaging contents may vary depending on product versions.

KuKirin reserves the right to make reasonable changes to products without affecting their essential functions or performance.

4. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after your order has been placed, we will:

  • Inform you as soon as possible.

  • Provide an estimated availability update.

  • Offer an alternative solution where appropriate.

  • Provide a full refund if the order cannot be fulfilled.

5. Ordering Process

To purchase a KuKirin product:

  1. Select the desired product.

  2. Add the product to your shopping cart.

  3. Provide accurate delivery and payment information.

  4. Review your order details.

  5. Submit your order.

After submitting your order, you will receive an order confirmation email.

The purchase contract is considered formed when KuKirin confirms and accepts your order.

6. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once an order has been dispatched, cancellation is no longer possible and the customer must follow the Return & Refund Policy.

KuKirin reserves the right to cancel orders in cases including:

  • Incorrect pricing information.

  • Suspected payment fraud.

  • Product availability issues.

  • Incomplete customer information.

If KuKirin cancels an order after payment has been received, a full refund will be provided.

7. Pricing and Taxes

All prices displayed on the website are shown in the applicable currency.

Prices may include applicable taxes, including VAT, where required by European regulations.

The final price, including any applicable shipping fees, will be displayed before completing payment.

KuKirin reserves the right to update prices at any time. Price changes will not affect orders that have already been confirmed.

8. Payment Terms

We accept secure payment methods available during checkout, including:

  • Credit cards

  • Debit cards

  • PayPal

  • Other authorized payment providers

Payment must be completed before the order is processed.

Your payment information is handled securely through third-party payment providers.

KuKirin does not store complete payment card details.

9. Delivery Terms

KuKirin will arrange shipment according to the delivery information provided during checkout.

Delivery times are estimates and may vary depending on:

  • Destination country

  • Warehouse availability

  • Shipping carrier

  • External circumstances

Customers are responsible for providing accurate delivery information.

For complete shipping details, please refer to our Shipping Policy.

10. Transfer of Risk

For consumers within the European Union:

The risk of loss or damage to the product transfers to the customer when the customer or a third party designated by the customer receives the product.

If the product is damaged during transportation before delivery, KuKirin will provide appropriate assistance according to applicable consumer protection laws.

11. Ownership of Products

Ownership of purchased products remains with KuKirin until full payment has been received.

After full payment and delivery, ownership transfers to the customer.

12. Inspection Upon Delivery

Customers should inspect the package and product after delivery.

If you notice:

  • Visible shipping damage

  • Missing components

  • Incorrect products

please contact KuKirin customer support as soon as possible.

Providing photos or videos may help us resolve the issue faster.

13. Returns and Refunds

Customers located in the European Union may have the legal right to withdraw from a purchase within 14 days after receiving the product.

Returns and refunds are handled according to our:

Return & Refund Policy

Returned products must meet the required return conditions.

14. Warranty and After-Sales Service

KuKirin provides warranty protection against manufacturing defects under normal use conditions.

Warranty coverage does not include:

  • Accidental damage

  • Improper use

  • Unauthorized modifications

  • Normal wear and tear

  • Damage caused by failure to follow product instructions

Customers may be required to provide:

  • Order number

  • Product serial number

  • Photos or videos

  • Description of the issue

15. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.

  • Use KuKirin products according to safety instructions.

  • Follow local laws regarding electric scooter usage.

  • Maintain the product properly.

Customers are responsible for ensuring that electric scooter usage complies with local regulations.

16. Limitation of Liability

To the maximum extent permitted by applicable law, KuKirin shall not be liable for:

  • Damage caused by improper use.

  • Losses resulting from failure to follow safety instructions.

  • Indirect or consequential losses.

Nothing in these Terms affects mandatory consumer rights under applicable European law.

17. Governing Law and Consumer Protection

These Terms of Sale are governed by applicable laws.

For consumers in the European Union, mandatory consumer protection rights provided by the laws of their country of residence remain applicable.

These Terms do not restrict any legal rights granted to consumers.

18. Contact Information

If you have any questions regarding these Terms of Sale, please contact:

KuKirin Customer Service

Email:
kukirin_escooter@outlook.com

Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (CET)

Thank you for choosing KuKirin.