Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for choosing KuKirin.

At KuKirin, we are committed to providing a fast, safe, and reliable delivery experience for customers across Europe. We work with trusted logistics partners to ensure that your electric scooter arrives safely and in excellent condition.

Please read the following shipping information carefully before placing your order.

1. Order Processing Time

After your order is successfully placed, our team will process and prepare your order as quickly as possible.

Processing Time:

Orders are usually processed within 1-3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

Before shipment, all KuKirin electric scooters undergo basic quality checks to ensure the product is complete and ready for delivery.

2. Shipping Locations

KuKirin currently provides delivery services to customers across Europe.

Main delivery countries include:

Germany
France
Italy
Spain
Netherlands
Belgium
Austria
Poland
Sweden
Denmark
Finland
Portugal
Czech Republic
Other European countries where available

Please note that shipping availability may vary depending on your location.

3. Delivery Time

Delivery times depend on your destination country and warehouse availability.

Estimated delivery times:

Region	Estimated Delivery Time
European Union Countries	3-7 business days
Remote Areas	7-12 business days

Delivery times are estimates and may vary due to:

Carrier delays
Weather conditions
Public holidays
Customs procedures
Unexpected transportation issues

4. Shipping Method

KuKirin uses reliable logistics partners to deliver electric scooters safely, including:

DHL
DPD
GLS
UPS
Other professional European carriers

Due to the size and weight of electric scooters, products are shipped using specialized transportation methods to ensure safe handling.

5. Shipping Cost

Shipping costs are calculated based on:

Delivery destination
Product availability
Shipping method

The final shipping cost will be displayed during checkout before payment confirmation.

For selected European regions, KuKirin may provide free shipping promotions from time to time.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

You can use the tracking number to check the delivery status of your order.

Please allow 24-48 hours after receiving the tracking number for tracking information to become available.

7. Delivery Address

Customers are responsible for providing accurate shipping information during checkout.

Please carefully check:

Full name
Shipping address
Postal code
Phone number
Email address

KuKirin is not responsible for delivery delays or additional costs caused by incorrect or incomplete address information.

8. Delivery Inspection

Electric scooters are large and valuable products.

When receiving your package, please:

Check whether the package is damaged.
Take photos if there are visible signs of damage.
Confirm that all accessories are included.

If your package arrives damaged, please contact our customer support team within 48 hours after delivery and provide photos or videos.

9. Failed Delivery

If delivery cannot be completed due to:

Incorrect address information
Customer unavailable at delivery time
Failure to collect the package
Customer refusal without valid reason

additional shipping costs may apply.

Please contact the carrier or KuKirin support team as soon as possible to arrange delivery.

10. Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us:

Email:
support@[your-domain].com

Our team will investigate the shipment status and provide assistance.

11. Shipping Restrictions

Due to transportation regulations for lithium batteries, some locations may have shipping restrictions.

If we are unable to deliver your order to your location, we will contact you and provide an appropriate solution.

12. Contact Us

If you have any questions regarding shipping, please contact:

KuKirin Customer Support

Email:
kukirin_escooter@outlook.com

Business Hours:
Monday - Friday
9:00 AM - 6:00 PM (CET)

We are committed to ensuring your KuKirin electric scooter arrives safely and smoothly.