Return & Refund Policy

Last Updated: August 2026

At KuKirin, we are committed to providing premium electric scooters and a reliable shopping experience for customers across Europe. We understand that choosing the right electric scooter is an important decision, and we want to make your purchase experience as simple and transparent as possible.

This Return & Refund Policy applies to all orders purchased through the official KuKirin online store.

1. Right of Withdrawal for EU Customers

If you are a consumer located in the European Union, you have the right to cancel your order and return your purchase within 14 days after receiving the product, in accordance with applicable European consumer protection laws.

You do not need to provide a reason for requesting a return during this period.

To exercise your right of withdrawal, you must contact our customer support team within 14 days after delivery and provide your order information.

After your return request has been approved, the product must be shipped back within the required timeframe provided by our customer service team.

2. Return Eligibility

To qualify for a return, the KuKirin electric scooter must meet the following conditions:

• The return request is submitted within the applicable return period.

• The scooter has only been tested as necessary to check its condition and functionality.

• The product remains in good condition without damage, scratches, or signs of improper use.

• The original packaging, charger, accessories, manuals, tools, and included parts are returned.

• The serial number and product identification labels remain intact.

Due to the nature of electric scooters, products that have been extensively used, modified, damaged, or returned with missing components may not be eligible for a full refund.

3. Return Shipping Costs

Returns Due to Personal Reasons

For returns caused by personal reasons, including:

• Change of mind

• Incorrect product selection

• Personal preference

• No longer wanting the product

the customer is responsible for the return shipping costs.

Electric scooters are large and heavy products, and return transportation costs may vary depending on the destination country.

Please contact KuKirin customer service before arranging shipment to receive the correct return address and instructions.

Defective, Damaged, or Incorrect Orders

If your product:

• Arrives damaged

• Has a manufacturing defect

• Is different from the product ordered

KuKirin will provide appropriate support, including repair assistance, replacement parts, replacement products, or refund solutions.

Return shipping costs caused by product quality issues will be covered by KuKirin.

4. Return Process

To request a return, please follow these steps:

Step 1: Contact Our Support Team

Email us at:

kukirin_escooter@outlook.com

Please include:

• Order number

• Customer name

• Product model

• Purchase date

• Reason for return

• Photos or videos (if applicable)

Step 2: Return Approval

Our customer service team will review your request and provide:

• Return confirmation

• Return address

• Shipping instructions

Please do not return any product without prior approval.

Step 3: Product Inspection

Once we receive your returned scooter, our team will inspect:

• Product condition

• Accessories completeness

• Signs of use or damage

The refund decision will be made after the inspection is completed.

5. Refund Policy

Once your return has been approved, KuKirin will process your refund within 7 business days.

Refunds will be issued through the original payment method used for the purchase.

Depending on your bank, credit card provider, or payment platform, it may take additional time for the refund to appear in your account.

6. Refund Amount

Approved refunds may include:

• Product purchase price

• Standard shipping costs paid at checkout (where required by applicable EU consumer regulations)

The following costs may not be refundable:

• Express shipping upgrades

• Return shipping fees caused by personal reasons

• Loss of product value caused by excessive use, damage, or missing accessories

7. Product Damage & Quality Issues

If you receive a damaged or defective KuKirin electric scooter, please contact us within 7 days after delivery.

Please provide:

• Order number

• Description of the issue

• Photos or videos showing the problem

Our technical team will provide a solution as quickly as possible, including:

• Remote technical support

• Spare parts replacement

• Repair instructions

• Product replacement

• Refund

8. Warranty Coverage

KuKirin products include warranty protection against manufacturing defects under normal use conditions.

Warranty coverage generally includes:

• Electric motor defects

• Controller issues

• Battery manufacturing defects

• Electronic component failures

Warranty does not cover:

• Accidents or collisions

• Water damage caused by improper use

• Unauthorized modifications

• Normal wear and tear

• Damage caused by misuse or improper maintenance

9. Exchanges

KuKirin currently does not provide direct product exchanges.

If you wish to purchase another model, please return your original product according to this policy and place a new order separately.

10. Cancellation Before Shipment

If you wish to cancel your order before shipment, please contact us as soon as possible.

Orders that have already been shipped cannot be cancelled and must follow the return process described above.

11. Contact Information

For any questions regarding returns, refunds, or warranty support, please contact:

KuKirin Customer Service

Email:
kukirin_escooter@outlook.com

We are committed to providing professional support and ensuring every KuKirin customer enjoys a safe and satisfying riding experience.

Thank you for choosing KuKirin.